Two chairs facing each other in a calm room, a symbol of conversation

Communication Skills & Conflict Management

From repeated arguments to real conversation

Most couples are hurt not by the "topic" of an argument but by the "way" they argue. The good news is that effective communication is a skill, and it can be learned.

Understanding it

Gottman's research shows that a large share of couples' disagreements are "perpetual": they stem from differences in personality and values and are not meant to be fully resolved. What sets successful relationships apart is not the absence of disagreement, but the ability to talk about it respectfully and without damage.

When to reach out

  • Arguments heat up quickly
  • You feel you're not being heard
  • One of you seeks conversation while the other withdraws
  • Sarcasm, jabs or blame are frequent
  • You stop speaking for days after a fight
  • You avoid raising important topics for fear of a fight

Evidence-based approaches

Softened start-up (Gottman)

Raising a problem without attacking, focusing on your own feelings and needs.

Speaker–listener technique

A structure for conversation in which each person takes turns speaking, and the other paraphrases what they heard before replying.

Recognising "emotional flooding"

Learning the bodily signs of anger and using deliberate breaks to calm down before continuing the conversation.

"I" statements

Saying "I feel ... when ..." instead of "You always ...".

How sessions work

  1. Identifying your conflict pattern

  2. Learning skills in session

  3. Guided practice on a real topic

  4. Practice at home and feedback in the next session

Frequently asked questions

Are these skills only for couples?+

No. They also apply to relationships with parents, children and at work, and individual sessions are possible too.

How long until we see change?+

Many people notice a difference after a few sessions and regular practice.

To begin, simply book a session.

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Other areas

This page is for educational purposes and is not a substitute for a professional assessment. If there is immediate danger, violence or a crisis, contact your local emergency services.

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